The emergency phone

Q: When is the emergency phone open?

The emergency phone has the following opening hours: Monday – Friday 06:00 – 09:00 & 16:00 – 24:00 as well as Saturday, Sunday and public holidays 06:00 – 24:00

Need help outside of normal business hours?

We are here to help you

The emergency phone is your lifeline for support outside of normal business hours.

Please note that this service only works as an emergency phone service where you can get help in case system errors or outages. Always remember to make sure there is power and any network connection to the devices you are experiencing an outage on.

Not Flexybox related errors:

An error or challenge that is not caused by the Flexybox system could be, for example, if a printer isn’t working and we find out that it’s because a cable is loose or has fallen out. It could also be if a credit card terminal doesn’t work because the router has been reset.

All calls that are not of a critical nature will be considered as non-contractual support, and we reserve the right to invoice according to applicable rates. In addition, all inquiries that cannot be categorized as Flexybox-related will be invoiced DKK 750.00 per half hour started.

Flexybox system error:

An error or challenge caused by the Flexybox system could be, for example, if our development department needs to recode something and we subsequently need to send you a new version to solve the challenge. It can also be if a message appears in the system with ‘Serious error’ or something else that needs to be resolved by us.

All requests that can be categorized as system errors will not be billed.

Emergency phone opening hours

Monday – Friday
06:00 – 09:00 & 16:00 – 24:00

Saturday, Sunday and national holidays
06:00 – 24:00

Call us: +45 70 22 48 84

Help yourself move on quickly:
You can find an instant solution to the vast majority of your questions in our step-by-step guides.

Frequently asked questions about the emergency phone

Does it cost anything to call the emergency phone?

Yes, unless the challenge is due to an error in the Flexybox system, you will be billed for the call.

DKK 750.00 will be invoiced per commenced half hour.

Which calls are billed?

All errors and challenges that are not caused by our Flexybox system.

For example, if a printer isn’t working and we find out that it’s because a cable is loose or has fallen out.

It could also be if a credit card terminal doesn’t work because the router has been reset.

Which calls are not billed?

All errors and challenges caused by the Flexybox system.

For example, if our development department needs to recode something and we need to send you a new version to solve the challenge.

It can also be if a message appears in the system with ‘Serious error’ or something else that needs to be resolved by us.

What are your normal opening hours?

Our support is open weekdays from 9-16

When is the emergency phone open?

The emergency phone has the following opening hours: Monday – Friday 06:00 – 09:00 & 16:00 – 24:00 as well as Saturday, Sunday and public holidays
06:00 – 24:00

Do you need support?

If the system gets stuck, we’ve made it easy for you to move on. In our step-by-step guides, you can quickly find an instant solution to most of your questions.